Shipping policy

At Poochie Pie, we pour our hearts into creating beautiful, high-quality, and safe products for your little ones. 

Due to the intimate nature of children’s items, strict hygiene standards are paramount.

Exchangeable Policy Products All your garments in your order are eligible for a size exchange, given that they are untried, unworn and unwashed., 

Not applicable during sale offers/ campaigns

Shipping, Return, Refund & Exchange Policy – Poochie Pie 

At Poochie Pie, we pour our hearts into creating high-quality, safe, and comfortable products for your little ones. Due to the intimate nature of children’s items, strict hygiene standards are paramount.

Please read the policies carefully before placing an order.

1. Exchangeable Policy

  • All garments in your order are eligible for a size exchange, provided they are untried, unworn, and unwashed.
  • Exchanges are not applicable during sale offers or campaigns.
  • Innerwear (Briefs, Boxers, Hipsters, Panties) is non-exchangeable due to hygiene reasons.

Product Eligibility:

Returnable / Exchangeable

  • Sleepwear
  • Casual Wear
  • Babywear

Non-Returnable

  • Innerwear (Briefs, Boxers, Hipsters, Panties)
  • Accessories
  • Sale / Promotional Items
  • Gift boxes

2. Return & Refund Policy

Return Conditions:

  • Items must be unused, unwashed, with tags intact, and returned in their original condition.
  • Returns are valid for 3-5 days from delivery for eligible items.
  • Refunds will be processed within 24–72 working hours after the item is received and quality-checked.

Refund Method:

  • Refunds are made to the original payment method or as store credit.
  • Credit/Debit Card / Net Banking refunds may take 2–10 business days to reflect.
  • Cash on Delivery orders: Refunds are processed via bank transfer based on the details provided.
  • Shipping fees are non-refundable.

Incorrect / Wrong Items:

  • If you receive a product that differs from your order, notify us via email or within 3 days of delivery. Choose either an exchange or a refund.
  • Ensure the product is unused with original tags intact.

Faulty or Damaged Items:

  • Notify us within 2 -3 days of delivery.
  • Choose between refund or replacement.
  • Pack items securely to prevent further damage during transit.

3. Cancellations

  • Orders cannot be cancelled or modified once shipped/dispatched.
  • Cancellations are only possible before dispatch.
  • To request a cancellation, contact Customer Service immediately at +91 843-366-4166.

4. Requesting a Resolution

For eligible issues, please follow these steps:

  1. Contact Customer Service: Call or WhatsApp +91 843-366-4166.
  2. Provide Information: Share your Order ID, clear photos of the product/defect, and a detailed description within 48–72 hours post-delivery.
  3. Await Approval: Do not send items before receiving explicit instructions.
  4. Important: Unauthorized shipments will be rejected, returned at your expense, or discarded.

Resolution Terms:

  • Each submitted item undergoes a quality check.
  • Requests may be rejected if:
    • Items do not meet criteria.
    • Requests are made outside the 48–72 hour window.
  • Approved resolutions depend on stock availability or a credit note.
  • Credit notes are valid for 15 days and redeemable for items of the same or higher value.

5. Final Note

  • Poochie Pie / Nebula Lifestyles reserves the right to make final decisions regarding returns, resolutions, and cancellations.
  • Policies are subject to change without prior notice.

6. Contact Us

📧 hello@poochiepie.in
📞 +91 843-366-4166