Terms of service

Welcome to Poochie Pie, a brand owned and operated by Nebula Lifestyles (“we”, “us”, “our”). We are delighted to provide your little ones with safe, high-quality products. These Terms & Conditions (“Terms”) explain how you may use our website, shop for products, and interact with our services. By accessing or shopping on our website, you agree to these Terms.

If you do not agree, please refrain from using our website or services.

1. Website & Service Usage

  • You must be at least the age of majority in your state or have parental/guardian consent to use this site.
  • You agree not to use the site for unlawful, harmful, or misleading purposes.
  • We reserve the right to refuse service if these Terms are violated.

2. Intellectual Property

  • All content on this website – including text, images, logos, designs, and trademarks – belongs to Poochie Pie / Nebula Lifestyles.
  • You may view, share, or print content for personal use only.
  • Commercial use, reproduction, or redistribution without written permission is prohibited.

3. Products & Orders

  • We take care to provide accurate product descriptions and images; slight variations may occur due to display or batch differences.
  • Prices may change without prior notice.
  • Orders may be limited or refused at our discretion.
  • You agree to provide accurate billing, shipping, and contact details.

4. Shipping, Returns & Refunds

  • Orders are processed and shipped promptly, but delays can occur due to unforeseen circumstances.
  • Due to the intimate nature of our products, strict hygiene standards apply. Most items are not eligible for return once tried, worn, or washed.
  • Exchange is possible for unused, unworn, and unwashed items, subject to inspection. Refer to our Return & Refund Policy for details.
  • Shipping fees, if applicable, are non-refundable.

5. User Content (Reviews, Feedback & Submissions)

  • By sharing reviews, photos, or feedback, you grant Poochie Pie / Nebula Lifestyles permission to use them for marketing without obligation for compensation.
  • Submissions must not be offensive, unlawful, or harmful.
  • You are responsible for ensuring your content does not infringe third-party rights.

6. Restrictions

When using our site, you agree NOT to:

  • Republish, resell, or misuse website content.
  • Use services for spamming, hacking, or malicious activity.
  • Misrepresent products or the brand.
  • Interfere with website security, performance, or accessibility.

7. Warranties & Disclaimers

  • Our products are created with love and care, but are provided “as is” without guarantees of suitability for every child.
  • Parents/guardians are responsible for ensuring products meet their child’s needs.

8. Limitation of Liability

  • Poochie Pie / Nebula Lifestyles shall not be liable for indirect, incidental, or consequential damages.
  • Our total liability, if any, shall not exceed the value of the product purchased.

9. Indemnity

You agree to indemnify and hold harmless Poochie Pie / Nebula Lifestyles, its employees, and partners from claims, damages, or expenses arising from your misuse of the site or breach of these Terms.

10. Termination of Access

  • We may suspend or terminate your access if these Terms are violated.
  • You may stop using the site at any time; obligations like pending payments will survive termination.

11. Governing Law & Jurisdiction

  • These Terms are governed by the laws of Maharashtra, India.
  • Disputes fall under the jurisdiction of the courts of Beed, Maharashtra.